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Dale Carnegie
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#	Item
21	SEGS I &II O & M Status Copyright, 1996 © Dale Carnegie & Associates, Inc. Performance Overview Add to Reading List Source URL: www.nrel.gov - Date: 2006-06-12 17:34:10
22	THE POWER OF APPRECIATION Excerpts from How to Win Friends and Influence People by Dale Carnegie[removed]pp[removed]If some people are so hungry for a feeling of importance that they actually go insane to get it, imagine Add to Reading List Source URL: www.valleymentalhealth.org Language: English - Date: 2010-11-29 13:42:11 Appeals to emotion Flattery Self-esteem Charles Schwab Corporation Social psychology Human behavior Behavior
23	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:15:44 Selling techniques Personal selling Entrepreneurship Selling Business Sales Marketing
24	353DC_Modules_Customerservice_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 18:36:58 Entrepreneurship Sales Business Marketing Customer experience management
25	INFORMATION UPDATE #9 April 10, 2014 U.S. Steel’s Confusion over the Carnegie Way – Rolf Gerstenberger – In U.S. Steel’s Connection newsletter touting the “Carnegie Way,” the Add to Reading List Source URL: www.uswa1005.ca Language: English - Date: 2014-04-10 21:26:49 United States Tim Hudak Homestead Strike Carnegie Steel Company Dale Carnegie Homestead Pennsylvania U.S. Steel Andrew Carnegie Business United Steelworkers
26	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2011-01-20 14:39:23 Selling Loyalty business model Business Marketing Sales
27	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:43:06 Sales Customer experience Customer ECRM Marketing Business Customer experience management
28	353DC_Modules_ProcessImprovement_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 17:40:24 Science and technology studies Mind Cognition Creativity Science Skill Aesthetics Innovation management Innovation Design Problem solving
29	353DC_Modules_SalesEffectiveness_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:20:42 Sales management Competence Selling Competency-based recruitment Business Sales Human resource management
30	353DC_Modules_PresentationEffectiveness_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 17:54:31 Behavior Social psychology VJing Graphic design Visual communication Presentation Creativity Communication design Communication Aesthetics